{"id":2070,"date":"2020-05-15T14:32:28","date_gmt":"2020-05-15T14:32:28","guid":{"rendered":"http:\/\/www.foodmagazine.ma\/?p=2070"},"modified":"2020-05-15T14:32:28","modified_gmt":"2020-05-15T14:32:28","slug":"un-sav-en-realite-augmentee-pour-krones","status":"publish","type":"post","link":"https:\/\/www.foodmagazine.ma\/?p=2070","title":{"rendered":"Un SAV en r\u00e9alit\u00e9 augment\u00e9e pour Krones"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" src=\"https:\/\/www.foodmagazine.ma\/wp-content\/uploads\/2020\/05\/Krones-201810JE07_0005.jpg\" alt=\"\" class=\"wp-image-2063\" srcset=\"https:\/\/www.foodmagazine.ma\/wp-content\/uploads\/2020\/05\/Krones-201810JE07_0005.jpg 1000w, https:\/\/www.foodmagazine.ma\/wp-content\/uploads\/2020\/05\/Krones-201810JE07_0005-300x169.jpg 300w, https:\/\/www.foodmagazine.ma\/wp-content\/uploads\/2020\/05\/Krones-201810JE07_0005-768x432.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>Avec 2.700 techniciens dans plus de 100 unit\u00e9s \u00e0 travers le monde, Krones est plut\u00f4t bien \u00e9quip\u00e9 pour fournir rapidement un service apr\u00e8s-vente aux producteurs de boissons. Mais la pand\u00e9mie de coronavirus est venu perturber ce service avec les restrictions de voyages et les quarantaines.<\/p>\n\n\n\n<p>Afin de continuer \u00e0 fournir \u00e0 ses clients une assistance directe et de qualit\u00e9, Krones propose plusieurs packages de service, notamment avec son offre pr\u00e9-existante de support par r\u00e9alit\u00e9 augment\u00e9e Argos. Gr\u00e2ce \u00e0 des lunettes intelligentes l\u2019op\u00e9rateur de la machine re\u00e7oit directement l\u2019assistance d\u2019un sp\u00e9cialiste de Krones, sans que celui n\u2019ait \u00e0 se rendre sur place. La transmission video et audio est instantan\u00e9e et l\u2019expert peut diriger directement l\u2019op\u00e9rateur.<\/p>\n\n\n\n<p>Ce service a \u00e9t\u00e9 renforc\u00e9 par plusieurs options, comme la possibilit\u00e9 d\u2019utiliser d\u2019autres mod\u00e8les de lunettes que celles fournies par Krones, ou m\u00eame certains smartphones ou tablettes.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Avec 2.700 techniciens dans plus de 100 unit\u00e9s \u00e0 travers le monde, Krones est plut\u00f4t bien \u00e9quip\u00e9 pour fournir rapidement un service apr\u00e8s-vente aux producteurs de boissons. Mais la pand\u00e9mie de coronavirus est venu perturber ce service avec les restrictions de voyages et les quarantaines. Afin de continuer \u00e0 fournir \u00e0 ses clients une assistance &hellip;<\/p>\n","protected":false},"author":1,"featured_media":2063,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,3],"tags":[],"class_list":["post-2070","post","type-post","status-publish","format-standard","has-post-thumbnail","","category-a-la-une","category-actus-monde"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=\/wp\/v2\/posts\/2070","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2070"}],"version-history":[{"count":1,"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=\/wp\/v2\/posts\/2070\/revisions"}],"predecessor-version":[{"id":2071,"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=\/wp\/v2\/posts\/2070\/revisions\/2071"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=\/wp\/v2\/media\/2063"}],"wp:attachment":[{"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2070"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2070"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.foodmagazine.ma\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2070"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}